IT Services
IT Operations Management
Faster incident resolution
Improved IT service quality
Scalable IT operations
Stronger compliance & governance
Our clients trust us
The pain
The challenge: slow, inconsistent, and inefficient IT processes
Manual IT workflows create bottlenecks, increase downtime, and limit scalability. IT teams often face:
- Delayed incident resolution: Misrouted tickets, manual escalations, and inefficient communication slow response times.
- High operational costs: Repetitive tasks consume valuable IT resources, reducing efficiency.
- Inconsistent IT governance: Lack of standardized processes increases security risks and compliance challenges.
- Scalability issues: As IT demands grow, manual processes struggle to keep up, leading to service disruptions.
How Bonita helps
Bonita automates IT service management, improving efficiency, reducing human intervention, and enabling IT teams to focus on strategic initiatives.
With process automation, IT departments can:
- Reduce downtime by automatically identifying, categorizing, and escalating IT incidents.
- Enforce IT governance with standardized change management workflows and security controls.
- Optimize resource allocation by automating repetitive IT tasks, freeing up IT staff for complex issues.
- Improve service delivery with self-service portals and automated request tracking.
Meet the challenge with Bonita process automation
Transform IT service management and infrastructure operations with Bonita’s intelligent automation platform:
Automated incident management: Detect and address IT issues rapidly with rule-based ticketing and escalation workflows.
Self-service IT portals: Empower employees to request IT services, reset passwords, and track requests without human intervention.
IT asset & resource management: Automate provisioning, monitoring, and reporting of IT resources.
Change management & governance: Enforce approval workflows, track modifications, and ensure compliance.
Scalable IT service delivery: Handle increasing workloads without expanding IT teams.
IT Services and infrastructure management use cases with BPM Automation
Automated IT ticket creation & routing
A global IT services company struggled with misrouted tickets and long resolution times, causing inefficiencies in their support operations.
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Bonita automated ticket logging and classification, ensuring incidents were routed to the right teams based on predefined criteria such as severity and required expertise.
Impacts
- Reduced resolution time through intelligent ticket routing.
- Improved ticket classification for more efficient handling.
- Increased IT team productivity by eliminating manual ticket assignment.
Streamlined IT asset request and provisioning
A large financial institution faced delays in IT asset provisioning, with employees waiting weeks for new hardware and software access.
Bonita automated the IT asset request process, integrating with inventory systems to check availability, route approvals, and trigger fulfillment workflows.
Impacts
- Faster delivery of IT assets, reducing downtime for employees.
- Improved tracking of IT equipment, ensuring better inventory management.
- Reduced manual effort, freeing IT teams for higher-value tasks.
Self-service password reset for a fast-growing company
As a tech company rapidly scaled, IT teams were overwhelmed with password reset requests, slowing down response times and frustrating employees.
Bonita powered a self-service password reset portal, allowing employees to reset passwords securely using multi-factor authentication.
Impacts
- 80% reduction in IT support tickets related to password resets.
- Improved security with multi-factor authentication and automated verification.
- Enhanced user experience, reducing dependency on IT teams.
Customer Stories
Every company is unique,but our results are consistent
Ready to simplify your processes with Bonita?
Every business deserves a solution that accelerates its success. With Bonitasoft, simplify, automate and transform your business processes. Take the first step towards optimal performance today. Let's talk about it?
